Stream is formulated to work with your body over time, not overnight. Equol works by binding DHT, and the research this formula is built on points to roughly three months of consistent use before most men notice a meaningful change. Our refund policy is built around that reality.
We offer refunds in two situations, described below.
1. The 90-Day Results Guarantee
If you have taken Stream consistently as directed for at least 90 days and genuinely have not felt a difference, we will refund your purchase.
To qualify, you must have used the product for a minimum of 90 days from the date your order was delivered. Requests made before day 90 do not qualify, because the product has not had the time it needs to work.
Once you reach day 90, you have a 14-day window to request your refund. That window closes on day 104 after delivery. You do not need to send the empty jars back. All we need is your order number or proof of purchase.
To start a claim, email us at hello@stelohealth.com within that window.
2. Unopened Jars
If you have changed your mind and have not opened the product, you may return it for a refund within 14 days of delivery.
Jars must be unopened, with the factory seal intact, and in their original packaging. Opened jars do not qualify under this section. Return shipping is the customer's responsibility.
Email hello@stelohealth.com to start a return before sending anything back. Items sent to us without an approved return request will not be accepted. Approved returns should be sent to: 1555 North Freedom Blvd, Provo, Utah 84604 USA
What is not covered
Outside of the two situations above, we do not issue refunds. This includes opened jars returned after the 14-day window, requests made before the 90-day mark, and requests made after the 14-day results window has closed. We also cannot accept returns on gift cards.
Damages and issues
This policy does not apply to damaged or incorrect orders. Please inspect your order when it arrives and contact us immediately if the item is defective, damaged, or if you received the wrong item, and we will make it right.
Subscriptions
You can cancel a subscription at any time through your account or by emailing us. Cancelling stops future charges. Orders that have already shipped fall under the refund terms above.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. You will need the receipt or proof of purchase, and the jars must be returned to us.
Refunds
We will notify you once your claim or return has been reviewed, and let you know whether the refund was approved. If approved, you will be refunded automatically on your original payment method within 10 business days. Please remember it can take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your refund, please contact us at hello@stelohealth.com.
You can always reach us with any question about this policy at hello@stelohealth.com.
